QUESTION: What is a structured cabling
ANSWER: A structured cabling system is an
installed system of cables (copper and/or optical fiber) utilizing an
established standards based methodology to assure a guaranteed performance
level for electrical and optical signaling protocols, that can be used
to connect computing, telephony, video systems and similar equipment.
QUESTION: Why would I want a structured
ANSWER: A properly designed and installed
structured cabling system will assure flexibility to perform moves, adds
and changes associated with the relocation of personnel or devices reducing
costs by eliminating the need to move or add cabling. A properly
designed and installed structured cabling system gives you the best assurance
you won't have to upgrade your cabling every time computing, telephony
and other technologies change. In short, it's a good investment. [top]
QUESTION: What kind of phone system do
ANSWER: Consider how many telephone lines you
will need. Consider how many telephones you will need. Consider the features
you would like to have. Try to imagine if the system will have to expand
within the next 5 years. Then just give us a call and we will be happy
to assist you. [top]
QUESTION: Why have an automated attendant and voice mail system?
ANSWER: An automated attendant system with
voice mail can project a very professional image to callers. The key to
making automated attendant with voice mail a useful tool and a pleasure
to callers, is to keep menus short and simple. Too many options are annoying.
A menu can be as simple as "Please hold for the operator." You
can even have a live person answer first and just utilize the automated
attendant as a backup during times of heavy call traffic. [top]
QUESTION: What are some of the
things I can check before I call a telephone repair technician?
ANSWER: Check the obvious (sometimes not so
If one phone is dead: make sure the telephone is plugged in,
all the way and into the proper wall jack.
All of the telephones not working: make sure the telephone system
is turned on or has not been inadvertently unplugged.
A crackling, static like noise on one telephone only: have someone
qualified (if you are not) change the cord that connects your phone to
the wall jack or change the handset cord. Only change one cord at a time
and check each time to see if you makes a difference.
I can call out but can't receive calls: make sure your phone
is not forwarded or in Do Not Disturb.
All of the above are actual phone problems that sometimes occur and are
resolved without a service technician being dispatched, saving our customers
a service charge and that uneasy feeling for over looking the obvious
(sometimes not so obvious). Never work on telephones durning
a lightning storm. Do not try to repair or trouble-shoot any problem for
which you are not qualified or licensed to do. Serious injury, death or
catastrophic damage to equipment or property may result. [top]
QUESTION: We live in a high lightning
area that causes catastrophic damage to phone systems, computers and other
electronic devices. What can be done to help protect my equipment?
ANSWER: Every situation is unique. However,
good grounding and bonding in conjunction with properly applied good quality
surge protection is the best approach to protecting valuable electronic
equipment. Overlooked most often is the grounding and bonding system.
The misapplications of surge protectors and unprotected entrances to the
equipment such as a power surge protector for a computer with no protection
for the modem line connected to the computer are also common oversights.
Call a professional; call F&M Electric Incorporated. [top]