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EC0002238 Home Services FAQ Contact Us


 Frequently asked questions

QUESTION: What is a structured cabling system?
 ANSWER:  A structured cabling system is an installed system of cables (copper and/or optical fiber) utilizing an established standards based methodology to assure a guaranteed performance level for electrical and optical signaling protocols, that can be used to connect computing, telephony, video systems and similar equipment. [top]

QUESTION: Why would I want a structured cabling system?
 ANSWER:
A properly designed and installed structured cabling system will assure flexibility to perform moves, adds and changes associated with the relocation of personnel or devices reducing costs by eliminating the need to move or add cabling. A properly designed and installed structured cabling system gives you the best assurance you won't have to upgrade your cabling every time computing, telephony and other technologies change. In short, it's a good investment. [top]

QUESTION: What kind of phone system do I need?
 ANSWER:
Consider how many telephone lines you will need. Consider how many telephones you will need. Consider the features you would like to have. Try to imagine if the system will have to expand within the next 5 years. Then just give us a call and we will be happy to assist you. [top]

QUESTION: Why have an automated attendant and voice mail system?
 
ANSWER: An automated attendant system with voice mail can project a very professional image to callers. The key to making automated attendant with voice mail a useful tool and a pleasure to callers, is to keep menus short and simple. Too many options are annoying. A menu can be as simple as "Please hold for the operator." You can even have a live person answer first and just utilize the automated attendant as a backup during times of heavy call traffic. [top]

QUESTION: What are some of the things I can check before I call a telephone repair technician?
 ANSWER:
Check the obvious (sometimes not so obvious).
If one phone is dead: make sure the telephone is plugged in, all the way and into the proper wall jack.
All of the telephones not working: make sure the telephone system is turned on or has not been inadvertently unplugged.
A crackling, static like noise on one telephone only: have someone qualified (if you are not) change the cord that connects your phone to the wall jack or change the handset cord. Only change one cord at a time and check each time to see if you makes a difference.
I can call out but can't receive calls: make sure your phone is not forwarded or in Do Not Disturb.
All of the above are actual phone problems that sometimes occur and are resolved without a service technician being dispatched, saving our customers a service charge and that uneasy feeling for over looking the obvious (sometimes not so obvious). Never work on telephones durning a lightning storm. Do not try to repair or trouble-shoot any problem for which you are not qualified or licensed to do. Serious injury, death or catastrophic damage to equipment or property may result. [top]

QUESTION: We live in a high lightning area that causes catastrophic damage to phone systems, computers and other electronic devices. What can be done to help protect my equipment?
 ANSWER:
Every situation is unique. However, good grounding and bonding in conjunction with properly applied good quality surge protection is the best approach to protecting valuable electronic equipment. Overlooked most often is the grounding and bonding system. The misapplications of surge protectors and unprotected entrances to the equipment such as a power surge protector for a computer with no protection for the modem line connected to the computer are also common oversights. Call a professional; call F&M Electric Incorporated. [top]

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